Skip to main content
Lift Tickets
Buy Now
Season Passes
Buy Now
Lessons
Book Now
Rentals
Buy Now
Move Up
Gift Cards
Choose Activity
Climbing
Buy Now
Movie Tickets
Buy Now
Season Passes
Buy Now
Waterpark Tickets
Buy Now
Purchase
Day Play Rounds
Buy a golf
Membership
Summer Camps
Buy Now
Events
Buy Now
Music Series
Buy Now
Shop
Jay Gear
The Jay Peak

EverClean Program

Our pledge to your health, safety, and wellbeing.

EverClean_Shield_OffCenter_2_PNG

WELCOME TO THE NEW ABNORMAL

Updated July 1st, 2020.

After announcing the early closing of our ski and snowboard season on March 13th, we almost immediately began preparing to welcome you back. This cleaning, operational and responsibility treatise, our Jay Peak EverClean Program, is an attempt to both build more stringent safety and responsibility guidelines into our operating processes and to give you, our guest, more confidence as you step through the process of planning your vacation and then visiting our neck of the woods here in the northern Green Mountains.

This document will change and evolve as both the Federal and State governments adjust their guidance toward best practices and common standards. So please check back here often and we’ll make it was easy as possible to find and date-stamp these changes.

What will remain unchanged, though, is our commitment to thinking about the safety of our guests and staff first. The experience you’ve grown to know and love, here at Jay Peak, has never been particularly normal, so a return to it, to normal, really doesn’t apply anyway. What you will be able to return to, almost immediately, is a team of staff, locals and fellow skiers, riders, golfers and waterparkers, who cannot wait to see and serve you.

Best regards and feel free to send me a note with thoughts or comments as we move through this together.

Steve

Steve Wright
Jay Peak President and General Manager
swright@jaypeakresort.com

We take care of each other here at Jay Peak.
EverCleanLogo

OUR COMMITMENT TO YOU 

The health, safety and well-being of Jay Peak employees, guests and surrounding communities is a pillar of our core values. Based on current and available data from various state and federal agencies, these details expand on our already stringent health and safety practices and describes guidelines for each of our facilities implemented to safeguard the well-being of employees and visitors. As this environment is fluid and our response to it is in an equal state of change and update, we will modify this plan and call specific attention to those updates with date stamps.

YOUR RESPONSIBILITIES 

Creating and sustaining an environment of safety and wellness is a two-way street. Our commitment is to do everything we can to set up a safe environment in which to work and recreate. It is your responsibility, as team members, guests, and community members to protect yourself and our community, to the extent you can, by following these guidelines. 

PLEASE NOTE: This is a living document that will be updated frequently as each activity and facility is re-opened, new information becomes available, and if guidelines change. Please check back frequently for the most up to date information. 

The State of Vermont has special rules and guidelines related to interstate travel.  Please click through to learn more.

GENERAL GUIDELINES 

Updated July 1st, 2020

Health Screening & Hygiene 

  • All employees and guests must self-screen for symptoms of respiratory illness prior to arrival and you should not be on site if you believe you are sick. Symptoms can include:    
    • Fever
    • Cough
    • Shortness of breath or difficulty breathing
    • Chills
    • Repeated shaking with chills 
    • Muscle pain
    • Headache
    • Sore throat 
    • New loss of taste or smell

For full details, visit: cdc.gov/coronavirus  

  • Signs will be placed throughout the resort with details on screening requirements.  
  • Following recommendations from the CDC and Vermont Department of Health, we encourage the use of face covering that cover both nose and mouth when interacting with others from outside of your household. 
  • Jay Peak EverClean Wellness Stations with hand sanitizer and disinfecting wipes are located at key areas throughout the resort. 

Case Notification 

If you or someone you know is experiencing symptoms, the Jay Peak Security team is available 24/7 to help and/or to connect you with the Jay Peak Health Officer.  

When we are alerted of anyone displaying or developing symptoms, they will be directed to the appropriate health authorities for testing and further guidance. We will conduct an additional cleaning and disinfecting of areas the individual visited during their time on resort. 

Physical Distancing 

Guests and Jay Peak Team Members are required to practice physical distancing by standing at least six feet away from others at all times or by integrating appropriate Personal Protective Equipment (PPE) whenever 6 feet of distance is not easily possible. Physical layouts have been arranged to facilitate appropriate distancing and comply with, or exceed, local and state-mandated occupancy limits. Some specific examples: 

  • Guest Queuing: All areas where guests queue will be marked to indicate proper distancing.
  • Front Desks: Agents will be spaced to use every other workstation to ensure six feet of separation between lines. For additional guest and employee safety, transparent plastic barriers have been installed in many locations. 
  • Restaurants and Bars: All restaurants and bars have reduced seating and floor plans to allow for increased distance between parties and individuals. 
  • Convention Center and Wedding Venues: Meeting and banquet rooms are arranged to allow for appropriate physical distancing between guests in all meetings and events. 

FACILITY AND ACTIVITY SPECIFIC GUIDELINES 

This section goes into more detail on guidelines for each amenity, location, and activity. 

Jay Peak Lodging, Common Areas and Housekeeping

Updated July 1st, 2020.

The State of Vermont has special rules and guidelines related to interstate travel.  Please click through to learn more.

If you book in advance and your stay is affected because of restriction on visits from out-of-state guests, we’ll work with you to move your dates or refund your trip, as you prefer.  

Guest Experience 

Housekeeping Services and Lodging Amenities 

The resort has been thoroughly deep cleaned and sanitized, and we will maintain, as usual, a rigorous cleaning schedule.  

  • Jay Peak EverClean Wellness Stations with hand sanitizer and disinfecting wipes are located at key areas throughout the resort. 
  • All areas where guests queue will be marked to indicate proper distancing, including, for example, front desks, lobbies, elevators, and restaurants. 
  • Room seals will be placed on doors to indicate a unit has not been accessed since being thoroughly disinfected. 
  • Traditional housekeeping services will not be available; hotel staff will not enter rooms once they are occupied. Depending on your length of stay, lodging guests can schedule trash and recycling removal, amenity replenishment, and deliveries of fresh towels and linens.  
  • Items in public spaces and guest rooms that cannot be sanitized such as decorative pillows, in-room collateral, etc. have been removed.   
  • In-room service guides will not be available. 
  • Ice and vending machines will not be available. 
  • Some public areas, including the Family Room in the Hotel Jay, will be closed to limit congregating. 
  • Carved Fitness center is open. Please refer to the Fitness Center section of this plan for details.
  • The Clubhouse Grille will be open. Please refer to the Food & Beverage section of this plan for more details. 
  • The heated, Outdoor Pool on Tramside adjacent to the Hotel Jay is open. Access is included with Hotel Jay lodging packages and with limited day access, based on availability. Please refer to the Indoor Waterpark & Outdoor Pool section of this plan for details.
  • The Double Barrel surf wave in the Pump House Indoor Waterpark is open. Please refer to the Indoor Waterpark & Outdoor Pool section of this plan for details. 

Lodging Check-In 

  • Hotel staff will greet you and guide you through our updated check-in process. 
  • When possible, only one person should check-in for your group. 
  • Front Desk Agents will be spaced to ensure six feet of separation between lines and transparent plastic shields have been installed for additional protection. 
  • Credit Card readers have been strategically installed to allow for contact free transactions. 
  • Valet service will not be available but nearby parking will be easily accessible. 
  • Elevators will have reduced capacity.   
  • Jay Peak EverClean amenity kits, including hand sanitizer, face masks and disinfecting wipes, will be available for each guest. 

Cleaning & Sanitizing Protocol  

General 

  • Standard operating practices will include frequent cleaning of all high-touch surfaces.  
  • Guest rooms will be “rested” for a minimum of 24 hours between guest stays to allow for deep cleaning and sanitizing.  
  • There will be extra disinfecting of the most frequently touched in-room items such as light switches, door handles, TV remotes, thermostats, etc.
  • All bed linen and laundry will continue to be washed at a high temperature and in accordance with CDC guidelines.  
  • Following guest check out, dirty linen will be bagged in the unit to eliminate excess contact while being transported to the laundry facility. 
  • The Jay Peak EverClean Team will be present and available across the resort. The team will receive ongoing briefings and training regarding the most current guidelines.   
  • All common and public areas will be cleaned and disinfected more frequently with an emphasis on high touch surfaces including front desk counters, elevator buttons, door handles, handrails, etc.      
  • Public restrooms will be sanitized, which means wiping down all surfaces and stalls, at least once an hour.  
  • Antimicrobial film has been installed in some high touch areas as an additional step in our new sanitation protocols. This film is embedded with multiple types of silver which, when activated by light, pressure, heat and salt from fingerprints, releases ions that kill 99.9% of germs.  
  • All products and disinfectants used have been pre-approved and certified by the U.S. Environmental Protection Agency (EPA) for use against emerging viruses, bacteria, and other airborne and blood-borne pathogens   
  • If we are alerted that a guest has been diagnosed with a confirmed case of COVID-19, their accommodation will be removed from service to undergo a specific cleaning protocol. The accommodation will only be returned to service once deemed safe with the guidance of local health authorities. 

Lodging Check-In 

  • Electronic room keys will be cleaned with an alcohol-based sanitizer prior to use. 
  • Bell carts will be sanitized before and after each use. 

Air Management  

  • Jay Peak Resort has always placed a high priority on air quality and has reviewed the operation of HVAC systems to identify additional opportunities to enhance their effectiveness. Rigorous measures in accordance with established guidelines to help mitigate the risk of virus transmission have been taken throughout the properties. As scientific information becomes available about the virus, and as additional guidance from state and local authorities and our medical experts evolve, we will continue to review and adjust the operation of our HVAC systems, fully recognizing the important role they have in keeping employees and guests healthy and safe.   

Jay Peak Championship Golf

Updated July 1st, 2020.

The Jay Peak Championship Golf Course is open and ready for Play. There are some new elements of the experience that will differ from before in order to adhere to the current State guidelines. Details included here, below.

The State of Vermont has special rules and guidelines related to interstate travel.  Please click through to learn more

Guest Experience 

  • All tee-times must be reserved in advance. You can purchase rounds online at jaypeakresort.com or by calling (802) 988-4653. Rounds purchased online must still be reserved by calling (802) 988-4653 or emailing golf@jaypeakresort.com. If you book in advance and your visit is affected by travel restrictions, we’ll work with you to move your dates or refund your round, as you prefer.  
  • We have increased tee time spacing to stagger play. 
  • Golf bags should be carried by the player and not handled by anyone except the player. No club sharing or rentals at this time.  
  • Cart staging for daily play will accommodate for physical distancing. Members of the same household can share a cart. Otherwise, one player per cart.  
  • The Clubhouse lounge and locker rooms will not be open. The restrooms in the Clubhouse will be accessible. 
  • Scorecards and pencils will not be issued. 
  • Group play is limited to no more than four (4) players. Only players can be on the course; no “ride-alongs”.
  • The course is set up with limited on-course amenities. Water stations, ball washers, sand boxes, bunker rakes, etc will not be available. 
  • Our golf hole cups have been modified to allow easy touch-less removal of balls, please to not touch or remove the flag stick. 
  • The practice facilities will be only available to those with confirmed tee-times and only prior to their round, based on space availability. 
  • The Clubhouse Grille will be open but offerings will vary based on weather and business levels. Food and drink will be available daily, but the options will vary from simple “grab and go” sandwiches and drinks, takeout options from The Clubhouse Grille, and table service on the patio. Please refer to the Food & Beverage section of the Jay Peak EverClean Plan for more details. 
  • The on-course food and drink cart will also be available on busy days and weekends. 
  • The Pro Shop will be open. 

Cleaning & Sanitizing Protocol  

  • Golf carts will be sanitized before and after each round. 
  • Push carts will be cleaned and disinfected before and after each use. 
  • Jay Peak EverClean Wellness Stations with hand sanitizer and disinfecting wipes are located at key areas throughout the resort.  
  • Public restrooms will be sanitized, which means wiping down all surfaces and stalls, at least once an hour.  

Waterpark & Pool

Updated July 9th, 2020.

We currently have the outdoor, heated pool and the Double Barrel surf wave open and are actively working to open more features as soon as possible. Please watch this space for updates.

The State of Vermont has special rules and guidelines related to interstate travel.  Please click through to learn more

Guest Experience 

  • We are currently able to have 34 guests in the pool area, 45 guests in the outdoor patio, and 25 guests in the Double Barrel surf area inside the Pump House Indoor Waterpark.. 
  • Please confirm hours, rates and availability at jaypeakresort.com/Hours 
  • Tickets for the outdoor pool and surf sessions can be purchased at the Hotel Jay front desk.
  • On arrival, please check in with the lifeguard on duty who has a list of guests with access to the outdoor pool and Double Barrel surf wave.
  • The restrooms outside the Foundry restaurant will be available for guests using the outdoor pool and guests with access to the Double Barrel surf wave will be able to access the locker rooms in the waterpark.
  • There is a cold-water shower set up on the pool patio. Guests requesting a hot shower will be escorted to the locker rooms in the waterpark.
  • Patio furniture will be set up for appropriate physical distancing.
  • Proper distancing protocols will be monitored by the staff working at the outdoor pool and in the waterpark.

Cleaning & Sanitizing Protocol 

  • All patio furniture will be sanitized after each use and again at the end of each day. All indoor furniture will be sanitized before and during each surf session.
  • The Double Barrel surf area will be cleaned and sanitized during the :30 minutes between each 2hr surf session. 
  • The check in table will be sanitized hourly. 
  • Public restrooms and locker rooms will be sanitized, which means wiping down all surfaces and stalls, at least once an hour.
  • Proper chemical levels will always be maintained in the outdoor pool for the Double Barrel surf wave. Chemical checks will be completed hourly by the lifeguards or maintenance staff. 
  • Jay Peak EverClean Wellness Stations with hand sanitizer and disinfecting wipes are located at key areas throughout the resort.

Food & Beverage

UPDATED JULY 1ST, 2020.

The latest guidelines allow for both indoor and outdoor dining. We currently have The Clubhouse Grille open daily and other locations will open based on State guidelines and business levels. Watch jaypeakresort.com/hours for details. 

The State of Vermont has special rules and guidelines related to interstate travel.  Please click through to learn more

GUEST EXPERIENCE  

  • The Clubhouse Grille is open but offerings will vary based on weather and business levels. Food and drink will be available daily, but the options will vary from simple “grab and go” sandwiches and drinks to indoor/outdoor dining and takeout options. 
  • Both indoor and outdoor dining areas have been set up to adhere with current State guidelines on physical distancing. Space is more limited than usual; reservations are recommended to guarantee a table. Please call (802) 988-2770 or email restaurants@jaypeakresort.com to reserve. 
  • Hosts and managers will manage physical distancing at entries, waiting areas and queues. 
  • All Food & Beverage staff are ServSafe certified.  
  • All food & beverage staff will be using appropriate Personal Protective Equipment (PPE). 
  • The on-course food and drink cart will also be available on busy days. Prepackaged, single use items will be available. 

CLEANING & SANITIZING PROTOCOL 

  • Host Podiums and all associated equipment will be sanitized at least once per hour.  
  • Service stations, service carts, beverage stations, counters, handrails and trays will be sanitized at least once per hour and logged by a manager.  
  • Sales terminals will be assigned to a single server where possible and will be sanitized between each user and before and after each shift. If multiple servers are assigned to a terminal, servers will sanitize their hands after each use. 
  • Dining tables, bar tops, stools and chairs will be sanitized after each use.  
  • Condiments will be served in single use containers (either disposable or sanitized after each use). 
  • Check presenters, votives, pens and all other reusable guest contact items will be either single use or sanitized after each use. 
  • Menus will be single use. 
  • Trays and tray stands will be sanitized after each use.  
  • Food preparation stations will be sanitized at least once per hour. 
  • Kitchens will be deep cleaned and sanitized daily.  
  • Food and beverage items being prepared will be transferred to other employees using contactless methods (left on expediting tables, conveyors, etc.) 
  • We maintain all food and beverage operations in compliance with the National Restaurant Associations ServSafe standards.