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The Jay Peak

EverClean Program

Our pledge to your health, safety, and wellbeing.

Post Labor Day selfie.

WELCOME TO THE NEW ABNORMAL

Updated May 25th, 2020.

First off, we’ve missed you. After announcing the early closing of our ski and snowboard season on March 13th, we almost immediately began preparing to welcome you back. This cleaning, operational and responsibility treatise, our Jay Peak EverClean Program, is an attempt to both build more stringent safety and responsibility guidelines into our operating processes and to give you, our guest, more confidence as you step through the process of planning your vacation and then visiting our neck of the woods here in the northern Green Mountains.

This document will change and evolve as both the Federal and State governments adjust their guidance toward best practices and common standards. So please check back here often and we’ll make it was easy as possible to find and date-stamp these changes.

What will remain unchanged, though, is our commitment to thinking about the safety of our guests and staff first. The experience you’ve grown to know and love, here at Jay Peak, has never been particularly normal, so a return to it, to normal, really doesn’t apply anyway. What you will be able to return to, almost immediately, is a team of staff, locals and fellow skiers, riders, golfers and waterparkers, who cannot wait to see and serve you.

Best regards and feel free to send me a note with thoughts or comments as we move through this together.

Steve

Steve Wright
Jay Peak President and General Manager
swright@jaypeakresort.com

We take care of each other here at Jay Peak.
EverCleanLogo

OUR COMMITMENT TO YOU 

The health, safety and wellbeing of Jay Peak employees, guests and surrounding communities is a pillar of our core values. Based on current and available data from various state and federal agencies, these details expand on our already stringent health and safety practices and describes guidelines for each of our facilities implemented to safeguard the wellbeing of employees and visitors. As this environment is fluid and our response to it is in an equal state of change and update, we will modify this plan and call specific attention to those updates.

YOUR RESPONSIBILITIES 

Creating and sustaining an environment of safety and wellness is a two-way street. Our commitment is to do everything we can to set up a safe environment in which to work and recreate. It is your responsibility, as team members, guests, and community members to protect yourself and our community, to the extent you can, by following these guidelines. 

PLEASE NOTE: This is a living document that will be updated frequently as each activity and facility is re-opened, new information becomes available, and if guidelines change. Please check back frequently for the most up to date information. 

GENERAL GUIDELINES 

Updated May 25th, 2020

Health Screening & Hygiene 

  • All employees and guests must self-screen for symptoms of respiratory illness prior to arrival and you should not be on site if you believe you are sick. Symptoms can include:    
    • Fever
    • Cough
    • Shortness of breath or difficulty breathing
    • Chills
    • Repeated shaking with chills 
    • Muscle pain
    • Headache
    • Sore throat 
    • New loss of taste or smell

For full details, visit: cdc.gov/coronavirus  

  • Signs will be placed throughout the resort with details on screening requirements.  
  • Following recommendations from the CDC and Vermont Department of Health, we encourage the use of face shields when interacting with others from outside of your household. 
  • Jay Peak EverClean Wellness Stations with hand sanitizer and disinfecting wipes are located at key areas throughout the resort. 

Case Notification 

If you or someone you know is experiencing symptoms, the Jay Peak Security team is available 24/7 to help and/or to connect you with the Jay Peak Health Officer.  

When we are alerted of anyone displaying or developing symptoms, they will be directed to the appropriate health authorities for testing and further guidance. We will conduct an additional cleaning and disinfecting of areas the individual visited during their time on resort. 

Physical Distancing 

Guests and Team members are required to practice physical distancing by standing at least six feet away from others at all times or by integrating appropriate PPE whenever 6 feet of distance is not easily possible. Physical layouts have been arranged to facilitate appropriate distancing and comply with, or exceed, local and state-mandated occupancy limits. Some specific examples: 

  • Guest Queuing: All areas where guests queue will be marked to indicate proper distancing, including, for example, front desks, lobbies, elevators, restaurants, and the Tram. 
  • Front Desks: Agents will be spaced to use every other workstation to ensure six feet of separation between lines. For additional guest and employee safety, transparent plastic barriers have been installed in many locations. 
  • Restaurants and Bars: All restaurants and bars have reduced seating and floor plans to allow for increased distance between parties and individuals. 
  • Convention Center and Wedding Venues: Meeting and banquet rooms are arranged to allow for appropriate physical distancing between guests in all meetings and events. 

FACILITY AND ACTIVITY SPECIFIC GUIDELINES 

This section goes into more detail on guidelines for each amenity, location, and activity. 

Jay Peak Lodging, Common Areas and Housekeeping

Updated May 22nd, 2020.

Current state guidelines allow lodging stays for Vermont residents only through June 15th. Out-of-state guests booking a lodging stay prior to June 15th will be required to sign a state issued form on arrival confirming that you have quarantined in Vermont for the mandatory 14 days. Please do not plan a visit to the resort prior to June 15th if you are not a Vermont resident or cannot confirm that you have completed the quarantine period. 

If you book in advance and your stay is affected because the restriction on visits from out-of-state guests is extended, we’ll work with you to move your dates or refund your trip, as you prefer.  

Here are our current guidelines and expectations. These will be updated as new information becomes available. 

Guest Experience 

Housekeeping Services and Lodging Amenities 

The resort has been thoroughly deep cleaned and sanitized, and we will maintain, as usual, a rigorous cleaning schedule.  

  • Room seals will be placed on doors to indicate a unit has not been accessed since being thoroughly disinfected. 
  • Traditional housekeeping services will not be available; hotel staff will not enter rooms once they are occupied. Depending on your length of stay, lodging guests can schedule trash and recycling removal, amenity replenishment, and deliveries of fresh towels and linens.  
  • Items in public spaces and guest rooms that cannot be sanitized such as decorative pillows, in-room collateral, etc. have been removed.   
  • In-room service guides will not be available. 
  • Ice and vending machines will not be available. 
  • Some public areas, including the Family Room in the Hotel Jay, will be closed to limit congregating. 
  • Carved Fitness center in the Hotel Jay will not be available. 
  • The Clubhouse Grille will be open but offerings will vary based on weather and business levels. Food and drink will be available daily, but the options will vary from simple “grab and go” sandwiches and drinks, takeout options from The Clubhouse Grille, and table service on the patio. Please refer to the Food & Beverage section of the Jay Peak EverClean Plan for more details. 
  • The outdoor pool on Tramside adjacent to the Hotel Jay will be open as of June 13th at the latest and possibly by June 5th. Please refer to the Waterpark and Outdoor Pool section of the Jay Peak EverClean Plan for more details. 

Lodging Check-In 

  • Hotel staff will greet you and guide you through our updated check-in process. 
  • When possible, only one person should check-in for your group. 
  • Front Desk Agents will be spaced to ensure six feet of separation between lines and transparent plastic shields have been installed for additional protection. 
  • Credit Card readers have been strategically installed to allow for contact free transactions. 
  • Valet service will not be available but nearby parking will be easily accessible. 
  • Elevators will have reduced capacity.   
  • Jay Peak EverClean amenity kits, including hand sanitizer, face masks and disinfecting wipes, will be left in-room for each guest. 

Physical Distancing Protocol  

  • All areas where guests queue will be marked to indicate proper distancing, including, for example, front desks, lobbies, elevators, and restaurants. 
  • Guests and Team Members are required to practice physical distancing by standing at least six feet away from others at all times or by integrating appropriate PPE whenever 6 feet of distance is not easily possible.

Cleaning & Sanitizing Protocol  

General 

  • Standard operating practices will include frequent cleaning of all high-touch surfaces. 
  • Hand washing stations and/or alcohol-based hand sanitizer will be readily available. 
  • Housekeeping Services and Lodging Amenities 
  • Guest rooms will be “rested” for a minimum of 24 hours between guest stays to allow for deep cleaning and sanitizing.  
  • There will be extra disinfecting of the most frequently touched in-room items such as light switches, door handles, TV remotes, thermostats, etc.
  • All bed linen and laundry will continue to be washed at a high temperature and in accordance with CDC guidelines.  
  • Following guest check out, dirty linen will be bagged in the unit to eliminate excess contact while being transported to the laundry facility. 
  • The Jay Peak EverClean Team will be present and available across the resort. The team will receive ongoing briefings and trainings regarding the most current guidelines.   
  • All common and public areas will be cleaned and disinfected more frequently with an emphasis on high touch surfaces including front desk counters, elevator buttons, door handles, handrails, etc.      
  • Public restrooms will be sanitized, which means wiping down all surfaces and stalls, at least once an hour.  
  • Antimicrobial film has been installed in some high touch areas as an additional step in our new sanitation protocols. This film is embedded with multiple types of silver which, when activated by light, pressure, heat and salt from fingerprints, releases ions that kill 99.9% of germs.  
  • All products and disinfectants used have been pre-approved and certified by the U.S. Environmental Protection Agency (EPA) for use against emerging viruses, bacteria, and other airborne and blood-borne pathogens   
  • If we are alerted that a guest has been diagnosed with a confirmed case of COVID-19, their accommodation will be removed from service to undergo a specific cleaning protocol. The accommodation will only be returned to service once deemed safe with the guidance of local health authorities. 

Lodging Check-In 

  • Electronic room keys will be cleaned with an alcohol-based sanitizer prior to use. 
  • Bell carts will be sanitized before and after each use. 

Air Management  

  • Jay Peak Resort has always placed a high priority on air quality and has reviewed the operation of HVAC systems to identify additional opportunities to enhance their effectiveness. Rigorous measures in accordance with established guidelines to help mitigate the risk of virus transmission have been taken throughout the properties. As scientific information becomes available about the virus, and as additional guidance from state and local authorities and our medical experts evolve, we will continue to review and adjust the operation of our HVAC systems, fully recognizing the important role they have in keeping employees and guests healthy and safe.   

Jay Peak Championship Golf

Updated May 12th, 2020.

Governor Scott has issued guidelines for re-opening golf courses in Vermont. Details available as of May 7th included a 3 Phase opening (available HERE). We expect that when we open on June 5th, we will be somewhere between Phases 1 & 2. Here are our current expectations: 

Guest Experience 

  • At first the course will only be open to people currently residing in Vermont. We suggest that you book your preferred dates/tee-times and if the restriction is still in place when you are supposed to play, we will move or refund your round.  
  • All tee-times must be reserved in advance. You can purchase rounds online at jaypeakresort.com or by calling (802) 988-4653. Rounds purchased online must still be reserved by calling (802) 988-4653 or emailing golf@jaypeakresort.com  
  • Golf bags should be carried by the player and not handled by anyone except the player. No club sharing or rentals at this time.  
  • The Clubhouse Grille will be open but offerings will vary based on weather and business levels. Food and drink will be available daily, but the options will vary from simple “grab and go” sandwiches and drinks, takeout options from The Clubhouse Grille, and table service on the patio. Please refer to the Food & Beverage section of the Jay Peak EverClean Plan for more details. 
  • The on-course food and drink cart will also be available on busy days and weekends. 
  • The Pro Shop will be open. 
  • The Clubhouse lounge and locker rooms will not be open. The restrooms in the Clubhouse will be accessible. 
  • Scorecards and pencils will not be issued. You can download and print the scorecard at jaypeakresort.com/golf or refer to your preferred scorecard app. 
  • Group play is limited to no more than four (4) players. Only players can be on the course; no “ride-alongs”.
  • To start, the course will be set up with limited on-course amenities. Water stations, ball washers, sand boxes, bunker rakes, etc will not be available. 
  • The practice facilities will be only available to those with confirmed tee-times and only prior to their round, based on space availability. 

Physical Distancing Protocol  

  • We have increased tee time spacing to stagger play. 
  • Guests and Team Members are required to practice physical distancing by standing at least six feet away from others at all times or by integrating appropriate PPE whenever 6 feet of distance is not easily possible.
  • Cart staging for daily play will accommodate for physical distancing. 
  • Members of the same household can share a cart. Otherwise, one player per cart.    
  • Our golf hole cups have been modified to allow easy touch-less removal of balls, please to not touch or remove the flag stick. 

Cleaning & Sanitizing Protocol  

  • Golf carts will be sanitized before and after each round. 
  • Push carts will be cleaned and disinfected before and after each use. 
  • Hand washing stations and/or alcohol-based hand sanitizer will be readily available. 
  • Public restrooms will be cleaned and disinfected hourly.