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The Jay Peak

EverClean Program

Our pledge to your health, safety, and wellbeing.

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WELCOME TO THE NEW ABNORMAL

After announcing the early closing of our ski and snowboard season on March 13th, 2020 we almost immediately began preparing to welcome you back. This cleaning, operational and responsibility treatise, our Jay Peak EverClean Program, is an attempt to both build more stringent safety and responsibility guidelines into our operating processes and to give you, our guest, more confidence as you step through the process of planning your vacation and then visiting our neck of the woods here in the northern Green Mountains.

This document will change and evolve as both the Federal and State governments adjust their guidance toward best practices and common standards. So please check back here often and we’ll make it was easy as possible to find and date-stamp these changes.

What will remain unchanged, though, is our commitment to thinking about the safety of our guests and staff first. The experience you’ve grown to know and love, here at Jay Peak, has never been particularly normal, so a return to it, to normal, really doesn’t apply anyway. What you will be able to return to, almost immediately, is a team of staff, locals and fellow skiers, riders, golfers and waterparkers, who cannot wait to see and serve you.

Best regards and feel free to send me a note with thoughts or comments as we move through this together.

Steve

Steve Wright
Jay Peak President and General Manager
swright@jaypeakresort.com

We take care of each other here at Jay Peak.
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KNOW BEFORE YOU GO

Guests should visit accd.vermont.gov to learn more about the Travel Guidelines for out-of-state guests visiting Vermont. Currently out-of-state guests are required to quarantine for 14-days or quarantine for 7-days and have a negative COVID-19 test prior to arrival at Jay Peak. Once guests safely arrive on resort, we will be following the State of Vermont guidelines that require the collection of the following data:

  • Season Passholders will be asked to sign off on the Vermont Safe Travel Policy once at the beginning of the season.
  • Those purchasing advance lift tickets must do so online and sign off on the Vermont Safe Travel Policy - details will be included in Terms and Conditions prior to check out.
  • Those purchasing lift tickets on site must also sign off on the Vermont Safe Travel Policy at time of purchase.
  • Contact information included in the Vermont Safe Travel Policy forms will also be used for contact tracing, should it become necessary.
  • Upon entering any base lodge or restaurant, you will be asked for standard information to complete contact tracing, should it become necessary.

We will make these data collection opportunities as effortless as possible, but please be prepared to share this information when asked.

OUR COMMITMENT TO YOU

The health, safety, and well-being of our Jay Peak employees, guests and surrounding communities is one of the pillars of our core values. Based on current and available data from various state and federal agencies, these details already stringent health and safety describes guidelines for each of our facilities implemented to safeguard the well-being of employees and visitors. As this environment is fluid and our response to it is in an equal state of change and update, we will modify this plan and call specific attention to those updates with date stamps.

YOUR RESPONSIBILITIES 

Creating and sustaining an environment of safety and wellness is a two-way street. Our commitment is to do everything we can to set up a safe environment in which to work and recreate. It is your responsibility, as team members, guests, and community members to protect yourself and our community, to the extent you can, by following these guidelines.

PLEASE NOTE: This is a living document that will be updated frequently as each activity and facility is re-opened, new information becomes available, and if guidelines change. Please check back frequently for the most up to date information.

GENERAL GUIDELINES 

Updated November 6th, 2020

Health Screening & Hygiene 

  • All employees and guests must self-screen for symptoms of respiratory illness prior to arrival and you should not be on site if you believe you are sick. Symptoms can include:    
    • Fever
    • Cough
    • Shortness of breath or difficulty breathing
    • Chills
    • Repeated shaking with chills 
    • Muscle pain
    • Headache
    • Sore throat 
    • New loss of taste or smell

For full details, visit: cdc.gov/coronavirus  

  • Signs will be placed throughout the resort with details on screening requirements.  
  • Following recommendations from the CDC and Vermont Department of Health, we encourage the use of face covering that cover both nose and mouth when interacting with others from outside of your household. 
  • Jay Peak EverClean Wellness Stations with hand sanitizer and disinfecting wipes are located at key areas throughout the resort. 

Masks

Masks or face coverings are required in all public spaces, both indoors and outdoors.

  • Masks are required indoors (except for when you’re eating) and outdoors in lift lines, on lifts (including inside our Tram), and any place you come into any contact with people outside your family or traveling party.
  • Free disposable masks are available at across the resort (at the Front Desk, Customer Service Desks, Retail Shops and Restaurants).

Physical Distancing 

Guests and Jay Peak Team Members are required to practice physical distancing by standing at least 6 feet away from others at all times or by integrating appropriate Personal Protective Equipment (PPE) whenever 6 feet of distance is not easily possible. Physical layouts have been arranged to facilitate appropriate distancing and comply with, or exceed, local and state-mandated occupancy limits. Some specific examples: 

  • Guest Queuing: All areas where guests queue will be marked to indicate proper distancing.
  • Front Desks: Agents will be spaced to use every other workstation to ensure six feet of separation between lines. For additional guest and employee safety, transparent plastic barriers have been installed in many locations. 
  • Restaurants and Bars: All restaurants and bars have reduced seating and floor plans to allow for increased distance between parties and individuals. 
  • Convention Center and Wedding Venues: Meeting and banquet rooms are arranged to allow for appropriate physical distancing between guests in all meetings and events. 

Case Notification 

If you or someone you know is experiencing symptoms, the Jay Peak Security team is available 24/7 to help and/or to connect you with the Jay Peak Health Officer.  

When we are alerted of anyone displaying or developing symptoms, they will be directed to the appropriate health authorities for testing and further guidance. We will conduct an additional cleaning and disinfecting of areas the individual visited during their time on resort. 

FACILITY AND ACTIVITY SPECIFIC GUIDELINES 

This section goes into more detail on guidelines for each amenity, location, and activity. 

Base Lodges

Updated November 4th, 2020.

The State of Vermont has special rules and guidelines related to interstate travel.  Please click through to learn more

Jay Peak Resort operates two main base lodge areas: Tramside Base Area and the Stateside Base Area. We plan to open both areas for public use during the 2020+21 ski and ride season. Here’s what you can expect. 

Guest Experience 

  • Base lodges will open 30 minutes prior to scheduled lift opening and close 30 minutes after lifts close.
  • All cafeteria banquet seating has been removed. 4-top tables have been placed in both base lodges, appropriately spaced for safe physical distancing.
  • Tables are only available for folks who are actively skiing or riding at the resort and usage will be limited to 30 minutes to ensure as many people as possible can come in to warm up, eat, etc.  
  • Tables should be utilized by the same members of your family or traveling party. 
  • We have arranged for additional interior seating areas at the Tramside and Stateside base lodges. These additional seating areas will be opened as business levels dictate. 
  • Base lodge occupancy capacities will be strictly enforced. Occupancy capacities are dictated by the number of available tables in the lodge. If all tables are full, entry to the base lodge will be restricted until there is table space available. 
  • Limited cubbies and day lockers will be available for bag storage. All bags left in the base lodge must be stored; any bags or items found on the floor or tables will be removed from the base lodge.
  • While there will be storage space available, we strongly encourage all skiers and riders to leave their bags in their vehicles. There’s no guarantee you’ll be able to access the base lodge - if occupancy is maxed out, you will have to wait for space to open up to enter and retrieve your belongings. 
  • Guests are asked to be respectful of distancing protocols when accessing bags from cubbies/lockers. 
  • There are designated entrances and exits to each base lodge. Doors that are exit only will be locked from the exterior and entrance doors will be appropriately signed.  
  • Directional flow markings on the floor of the base lodges which are to be followed by employees and guest as they use the base lodge facilities. 
  • Access to the base lodge food cafeteria areas will be managed to ensure appropriate physical distancing. All cafeterias will have a designated entrance and exit. Floor markings will designate acceptable queuing locations. 
  • We will obtain contact information from all guests using the base lodges. This is in accordance with State of Vermont Ski Resort COVID-19 Guidance.  
  • All guests and employees using the base lodges must wear a face covering unless eating or drinking at a table. 
  • There are additional exterior seating options available for this winter season. Exterior seating and tables will be appropriately spaced for safe physical distancing.

CLEANING & SANITIZING PROTOCOL 

  • All high touch surfaces such as counters, door handles, and restrooms will be cleaned and disinfected hourly. 
  • Tables and benches will be sanitized after each use.  
  • Wellness Ambassadors will manage physical distancing at entries, waiting areas and queues. 
  • Trays will be sanitized after each use. 
  • Surface disinfecting wipes will be readily available for guest use. 

CHILDCARE

Updated November 2nd, 2020.

The State of Vermont has special rules and guidelines related to interstate travel.  Please click through to learn more

GUEST EXPERIENCE 

  • Advance reservations are required. Please visit jaypeakresort.com/Childcare for details. 
  • Childcare staff will greet you at the door to help guide you through our updated arrival process. 
  • Masks are required for all parents and children over the age of 3 (when developmentally appropriate). 
  • Parents and children will need to complete a health check and temperature screening on arrival.  
  • Once registered, a Childcare team member will guide your child back to the classroom area.
  • Entry into the classroom areas will be limited to children & staff to better control health and sanitization within the center. No outside visitors, vendors or parents will be allowed into secured classroom areas. 
  • Limiting to smaller group sizing within the classroom, with additional fresh air, outdoor time (weather permitting). 
  • Encouraging physical distancing guidelines with all children (to the best of their ability). 

CLEANING & SANITIZING PROTOCOL

  • Jay Peak Childcare is committed to providing a safe & healthy environment, keeping up to date with guidance from the Vermont Department of Health, CDD (VT Child Development Division) & the CDC. 
  • Transparent plastic shields have been installed around the registration desk for additional protection. 
  • Hand hygiene stations are available upon entry, frequent handwashing throughout the day for all children. 
  • Frequent cleaning of materials, toys and classroom surfaces throughout the day & additional sanitization of the center before and after opening and closing daily. 

Food & Beverage

UPDATED November 2nd, 2020.

The State of Vermont has special rules and guidelines related to interstate travel.  Please click through to learn more

GUEST EXPERIENCE

  • The Foundry dining area have been set up to adhere with current State guidelines on physical distancing. Space is more limited than usual; reservations are recommended to guarantee a table. Please call (802) 988-2715 to reserve. 
  • Hosts and managers will manage physical distancing at entries, waiting areas and queues. 
  • All Food & Beverage staff are ServSafe certified.  
  • All food & Beverage staff will be using appropriate Personal Protective Equipment (PPE). 
  • The indoor waterpark will be providing table service for food and drinks, the bar is also available for walk up service for both food and drink. 
  • Provisions General Store is open and occupancy is limited to 20 guest at one time. 

CLEANING & SANITIZING PROTOCOL

  • Host Podiums and all associated equipment to be sanitized at least once per hour.  
  • Service stations, service carts, beverage stations, counters, handrails and trays will be sanitized at least once per hour and logged by a manager.  
  • Sales terminals will be assigned to a single server where possible. They will be sanitized between each user and before and after each shift.  If multiple servers are assigned to a terminal, servers will sanitize their hands after each use. 
  • Dining tables, bar tops, stools and chairs will be sanitized after each use.  
  • Condiments will be served in single use containers (either disposable or sanitized after each use). 
  • Check presenters, votives, pens and all other reusable guest contact items to be either single use or sanitized after each use. 
  • Menus used for one-time use.  
  • Trays and tray stands will be sanitized after each use.  
  • Food preparation stations to be sanitized at least once per hour.
  • Kitchens to be deep cleaned and sanitized daily.  
  • Food and beverage items being prepared will be transferred to other employees using contactless methods (leaving on expediting tables, conveyors, etc.) We maintain all food and beverage operations in compliance with the National Restuarant Associations Serv Safe standards. 

Ice Haus Indoor Arena

UPDATED NOVEMBER 2ND, 2020.

The State of Vermont has special rules and guidelines related to interstate travel. Please click through to learn more

GUEST EXPERIENCE 

  • Participants and spectators will be required to wear a mask covering their nose and mouth at all times when in the facility.
  • Participants need to complete a health check prior to arrival, and temperature screening before entering. 
  • All participants shall log contact tracing information for each session.
  • Access to the ice level area is restricted to players only. 
  • Participants should arrive no more than 15 minutes prior to ice time, ready to play (70% dressed)  
  • Locker rooms are limited to 10 people, and overflow seating is available behind player benches.
  • Locker room doors will be kept open to increase air flow 
  • Spectators will be allowed access to the facility 5 minutes prior to ice time and will be required to exit at the end of the session. 
  • Spectators will log contact tracing information and have temperature screened upon arrival.
  • Spectator seating is located in the open aired bleacher section, no seating or congregation allowed in the lobby area. 
  • Participants must leave within 15 minutes of the end of their sessions through the rear doors.
  • Spectators must leave within 15 minutes of the end of their sessions and exit through the side door.
  • Café will open during ice time for takeout to bleacher section 

CLEANING & SANITIZING PROTOCOL  

  • All participants and spectators must exit the building after at the end of the session for thorough cleaning and disinfecting. 
  • All high touch surfaces such as counters, door handles, and restrooms will be cleaned and disinfected hourly. 
  • Locker rooms, player benches and spectator bleacher will be thoroughly cleaned and disinfected between each use. 

Lodging, Common Areas and Housekeeping

Updated November 2nd, 2020.

The State of Vermont has special rules and guidelines related to interstate travel.  Please click through to learn more. 

Guest Experience 

Housekeeping Services and Lodging Amenities 

The resort continues to be thoroughly deep cleaned and sanitized, and we will maintain a rigorous cleaning schedule.  

  • Jay Peak EverClean Wellness Stations with hand sanitizer and disinfecting wipes are located at key areas throughout the resort. 
  • All areas where guests queue will be marked to indicate proper distancing, including, for example, front desks, lobbies, elevators, and restaurants.  
  • Traditional housekeeping services will not be available; hotel staff will not enter rooms once they are occupied. Depending on your length of stay, lodging guests can schedule trash and recycling removal, amenity replenishment, and deliveries of fresh towels and linens.  
  • Items in public spaces and guest rooms that cannot be sanitized such as decorative pillows, in-room collateral, etc. have been removed.   
  • In-room service guides will not be available. 
  • Ice and vending machines will not be available. 
  • Some public areas, including the Family Room in the Hotel Jay, will be closed to limit congregating. 

Lodging Check-In 

  • Hotel staff will greet you and guide you through our updated check-in process. 
  • When possible, only one person should check-in for your group. 
  • Front Desk Agents will be spaced to ensure six feet of separation between lines and transparent plastic shields have been installed for additional protection. 
  • Credit Card readers have been strategically installed to allow for contact free transactions. 
  • Valet service will not be available but nearby parking will be easily accessible. 
  • Elevators will have reduced capacity.   
  • Hand sanitizer, face masks and disinfecting wipes, will be available for each guest upon check in and throughout their stay.

Cleaning & Sanitizing Protocol  

General 

  • Standard operating practices will include frequent cleaning of all high-touch surfaces.   
  • There will be extra disinfecting of the most frequently touched in-room items such as light switches, door handles, TV remotes, thermostats, etc.
  • All bed linen and laundry will continue to be washed at a high temperature and in accordance with CDC guidelines.  
  • Following guest check out, dirty linen will be bagged in the unit to eliminate excess contact while being transported to the laundry facility. 
  • The Jay Peak EverClean Team will be present and available across the resort. The team will receive ongoing briefings and training regarding the most current guidelines.   
  • All common and public areas will be cleaned and disinfected more frequently with an emphasis on high touch surfaces including front desk counters, elevator buttons, door handles, handrails, etc.      
  • Public restrooms will be sanitized, which includes wiping down all surfaces and stalls, at least once an hour.  
  • All products and disinfectants used have been pre-approved and certified by the U.S. Environmental Protection Agency (EPA) for use against emerging viruses, bacteria, and other airborne and blood-borne pathogens   
  • If we are alerted that a guest has been diagnosed with a confirmed case of COVID-19, their accommodation will be removed from service to undergo a specific cleaning protocol. The accommodation will only be returned to service once deemed safe with the guidance of local health authorities. 

Lodging Check-In 

  • Electronic room keys will be cleaned with an alcohol-based sanitizer prior to use. 
  • Bell carts will not be available. 

Air Management  

  • Jay Peak Resort has always placed a high priority on air quality and has reviewed the operation of HVAC systems to identify additional opportunities to enhance their effectiveness. Rigorous measures in accordance with established guidelines to help mitigate the risk of virus transmission have been taken throughout the properties. As scientific information becomes available about the virus, and as additional guidance from state and local authorities and our medical experts evolve, we will continue to review and adjust the operation of our HVAC systems, fully recognizing the important role they have in keeping employees and guests healthy and safe.   

Skiing & Riding

Updated November 6th, 2020.

The State of Vermont has special rules and guidelines related to interstate travel.  Please click through to learn more

Guest Experience

CHAIRLIFTS   

  • Family groups or groups traveling together will be allowed to load chairs at full capacity.   
  • For all other guests, chairlifts will load at 50% of the chair capacity; 2 people on a quad chair and 1 person on a triple or double chair.   
  • Lift line mazes will always be set up and the lines will be set 6 feet apart to maintain appropriate physical distancing.  Given that people will have skis or snowboards on, there will automatically be 6 foot spacing front to back between people.   
  • Signage and lift attendants will be on hand to organize the loading procedure and answer questions.   
  • Face coverings are required in lift lines and on lifts. 

CARPET LIFTS

  • Carpet lifts have indicators on the sides of the conveyor belt to show people when it is safe to load.  The practice in the past for proper spacing of people is in the order of 10 feet; this practice will continue, therefore providing more than the minimum 6 feet of distance between people.  
  • Lift line mazes will be set up to keep people in a single line, appropriately distanced.  
  • Face coverings are required in lift lines and on lifts.

TRAM  

  • The Tram will operate weekends and holidays.  
  • As per State guidelines, the capacity of the Tram must be limited to:  
  • Family groups and groups traveling together may load as separate groups.  The maximum size of a group will be 10 people.  The maximum number of people per Tram cabin will be 18 which is one group of 10 and another group of 8.  
  • The minimum group size will be 3 people (no single of two-person riding groups allowed). There will be plexiglass and/or crowd control features in the cabins to help people maintain appropriate distancing from other groups.  
  • A Jay Peak team member will organize groups prior to loading the cabins. 
  • The lift line maze will be set up as single lines spaced 6 feet apart in a snake-like pattern on Alice’s Patio.  
  • Face coverings are required in lift lines and on lifts. 


CLEANING & SANITIZATION PROTOCOLS

TRAM LOADING DOCKS AND CABINS 

  • All high-touch surfaces in the Tram docks, such as railing, doorknobs, and benches, will be cleaned and disinfected frequently.
  • Hand sanitizing stations will be available at the bottom and top loading docks at the Tram    
  • Tram cabins will be disinfected using UV equipment or other suitable means at the beginning and end of each day. 

 
 

Taiga Spa

Updated November 16th, 2020.

The State of Vermont has special rules and guidelines related to interstate travel.  Please click through to learn more

Guest Experience

  • Please plan on arriving on time for your appointment, seating in our waiting area will be limited to support social distancing guidelines. 
  • Guests will need to complete a health check and temperature screening upon arrival.
  • Guests are required to wear face coverings, except during times where a facial covering would interfere with the treatment being provided.  
  • Guest lockers, showers and use of saunas will not be available

Cleaning & Sanitizing Protocol 

  • Transparent plastic shields have been installed around the reception desk for additional protection. 
  • All treatment times will be spaced out to allow for additional cleaning & sanitization of treatment room surfaces, instruments & service tools before and after each treatment. 
  • All high touch surfaces, locker room & common areas will be sanitized frequently throughout the day. 
  • Makeup/Facial products needed for treatments will be applied to a palette in advance for added sanitization.

Waterpark & Pool

Updated November 6th, 2020.

The State of Vermont has special rules and guidelines related to interstate travel.  Please click through to learn more

Guest Experience

  • Guarantee access by purchasing in advance online at jaypeakresort.com/PumpHouse. If space is available, walk up tickets can be purchased at The Wave. 
  • Per Vermont State guidelines, capacity is currently limited to 75 guests inside the waterpark at a time. 
  • We currently have the Double Barrel FlowRider, Activity Pool, Mill Pond Kids’ splash area, and Green, Blue and Orange Slides open. 
  • Face coverings are required on check in, departure, and when not actively using the features in the waterpark 
  • The Wave Surf Shop is also home to the waterpark Customer Service desk where you will check in. 
  • All guests will complete a health check and temperature screening on arrival. 
  • Guests will have access to the locker rooms in the waterpark for showers as well as restroom use. Capacity will be limited per State guidelines. 
  • Tables and chairs throughout the park will be set up to ensure proper physical distancing and 4 private cabanas are available to rent. 
  • Jay Peak team members will manage physical distancing at all of the attractions, entries, waiting areas and queues.  

CLEANING & SANITIZING PROTOCOL  

  • The waterpark and all furniture will be sanitized between each time block and at the end of each day. 
  • Public restrooms and locker rooms will be sanitized, which includes wiping down all surfaces and stalls, at least once an hour. 
  • Proper chemical levels will always be maintained in the waterpark by a trained maintenance staff member. 
  • Jay Peak EverClean Wellness Stations with hand sanitizer and disinfecting wipes are located at key areas throughout the resort and inside the waterpark. 

Jay Peak Championship Golf

Updated July 1st, 2020.

The State of Vermont has special rules and guidelines related to interstate travel.  Please click through to learn more

Guest Experience 

  • All tee-times must be reserved in advance. You can purchase rounds online at jaypeakresort.com or by calling (802) 988-4653. Rounds purchased online must still be reserved by calling (802) 988-4653 or emailing golf@jaypeakresort.com. If you book in advance and your visit is affected by travel restrictions, we’ll work with you to move your dates or refund your round, as you prefer.  
  • We have increased tee time spacing to stagger play. 
  • Golf bags should be carried by the player and not handled by anyone except the player. No club sharing or rentals at this time.  
  • Cart staging for daily play will accommodate for physical distancing. Members of the same household can share a cart. Otherwise, one player per cart.  
  • The Clubhouse lounge and locker rooms will not be open. The restrooms in the Clubhouse will be accessible. 
  • Scorecards and pencils will not be issued. 
  • Group play is limited to no more than four (4) players. Only players can be on the course; no “ride-alongs”.
  • The course is set up with limited on-course amenities. Water stations, ball washers, sand boxes, bunker rakes, etc will not be available. 
  • Our golf hole cups have been modified to allow easy touch-less removal of balls, please to not touch or remove the flag stick. 
  • The practice facilities will be only available to those with confirmed tee-times and only prior to their round, based on space availability. 
  • The Clubhouse Grille will be open but offerings will vary based on weather and business levels. Food and drink will be available daily, but the options will vary from simple “grab and go” sandwiches and drinks, takeout options from The Clubhouse Grille, and table service on the patio. Please refer to the Food & Beverage section of the Jay Peak EverClean Plan for more details. 
  • The on-course food and drink cart will also be available on busy days and weekends. 
  • The Pro Shop will be open. 

Cleaning & Sanitizing Protocol  

  • Golf carts will be sanitized before and after each round. 
  • Push carts will be cleaned and disinfected before and after each use. 
  • Jay Peak EverClean Wellness Stations with hand sanitizer and disinfecting wipes are located at key areas throughout the resort.  
  • Public restrooms will be sanitized, which means wiping down all surfaces and stalls, at least once an hour.