CANADIAN SEASON PASSHOLDER UPDATE
We wanted to let you know that we will be refunding all 2020+21 Season Passes purchased by our Canadian guests.
Given the continued uncertainty around the re-opening of the border, we didn't want to cash any final payments at this time (all checks we have on hand will be destroyed). Instead, we'll be reimbursing all of your deposits/payments and when the border is confirmed to re-open, you will have access to our best (tier 1) season pass rates or, if it's later in the winter, we'll develop a pro-rated price should you want to finish out the season with us here at Jay Peak.
The refund process has begun on our side. It will take 3-4 weeks to get checks to you (it takes us some time to get them all together and the post, particularly to Canada, has been slower these days).
To say we're sad about having to take this step is a massive understatement. While we're sure you're disappointed not to be skiing and riding here this winter, we know we'll be missing an important part of what makes Jay Peak, Jay Peak. We're sorry your plans for the winter have been derailed and will look forward to seeing you again, just as soon as cross border travel is permitted.
Should you have any questions, please email firstname.lastname@example.org