LODGING & VACATION PACKAGE POLICIES
Jay Peak requires a 50% deposit of the total value of the reservation to guarantee the reservation.
A credit card is required at check in for all reservations for a $50/day incidental authorization. It is recommended that Credit Cards (NOT debit cards) are used for these authorizations. Authorizations will be released within 48 hours of departure. (If debit cards are used, we can not guarantee a timely release of the authorization as this is controlled by the issuing bank.)
RESORT SERVICE FEE
A nightly resort service fee will be applied to your total balance upon check out. This resort fee will not be reflected in your package total, but will accrue during your stay and will be billable upon your departure.
DEPOSITS AND PAYMENTS FOR CANADIANS
All credit card transactions are charged in US funds so when your 50% deposit is taken on your CDN credit card, it will be automatically converted from US to CDN at whatever rate your credit card company is using. To make sure you get an at par rate (when applicable, i.e. the 50% balance due at check in), you must pay in Canadian Cash, Certified Check or Money Order. Valid Canadian ID required for at par payments. **Adjustments on exchange will not be made if proper form of payment is not given or if you pay with a credit card.
Spring & Fall Cancellations
For reservations staying April 1st through December 14th each year.
Advanced deposits are non-refundable if you cancel your booking within 14 days of arrival. Changing or shortening a stay within 14 days of your scheduled arrival day will result in penalty charges of 50% of the night changed or dropped. Cancellations more than fourteen days prior to arrival will be refunded less a $50 processing fee. Any changes or cancellations after check-in time are subject to charges of full amount of stay.
For reservations staying December 15th through March 31st each year.
Cancellations more than 30 days prior to arrival will be refunded less a $50 processing fee. Cancellations, changes or shortening a stay between 14 to 30 days prior to arrival will result in penalty charges of 25% of the reservation value or days dropped. Changing or shortening a stay within 14 days of your scheduled arrival day will result in penalty charges of 50% of the reservation value or days dropped. Advanced deposits are non-refundable if you cancel your booking within 14 days of arrival. Any changes or cancellations after check-in time are subject to charges of full amount of stay.
CHECK-IN AND CHECK-OUT DETAILS
- The primary guest must be at least 18 years of age to check into any accommodations at Jay Peak Resort.
- Check-in for the Hotels is after 4pm.
- Check-in for Cottages, Condos and Townhouses is after 5pm. Note: certain discount packages and 3rd party reservations may have different check in times. Refer to your confirmation email for your check in time.
- Check-out time for all resort guests is 11am.
The above check-in/check-out times are for guests booking directly with Jay Peak either through our call center at (800) 451-4449 or online at jaypeakresort.com. If booking through any other site or service, your check-in/check-out times may vary, likely requiring a later check-in and earlier check-out.
Resort accommodations have been designed with the environment in mind. Additionally, we strive to reduce our water and electricity consumption, offering standard housekeeping service as follows:
- Hotel Jay – Cleaned daily.
- Tram Haus Lodge – Cleaned daily.
- Stateside Hotel – Cleaned every 2nd day.
- Cottages, Condominiums, and Townhouses – Cleaned every 7 days.
If you should need supplies replenished outside of regularly scheduled housekeeping service days, please call the Hotel Front Desk and we’ll be happy to deliver (please note, additional cleaning service requests will incur additional fees)
Smoking is not permitted in any properties managed by Jay Peak Resort. Violations will be subject to penalties of a minimum of $300.
Lodging Guests: Pets are not permitted in any properties managed by Jay Peak Resort. Violations will be subject to fines of $100/day and a $250 deep clean fee at check out or eviction.
Day Guests: Please observe these policies that are intended to keep our pets and guests safe
- Never leave your pet unattended or in a parked vehicle in any parking area.
- Please clean up after your pet.
- Pets displaying aggressive behavior will not be permitted on property.
- Dogs may be walked along the roads on the resort. They must be leashed and under control at all times.
- Due to Department of Health regulations, pets are not permitted in any of our resort buildings, to include, but not limited to, hotels, waterpark, ice arena, climbing facility, golf course, daycare centers, movie theater, as well as all dining facilities. Dogs are not permitted in any pools, hot tubs or indoor river.
- For safety and sanitary reasons, pets are not permitted on snow surfaces. This includes all alpine ski trails and the base area near the lodges. At the Nordic center, dogs are only permitted on the XC trails designated for skijoring and when using a skijoring harness. Please check in with the Nordic Center to sign in/register and get your trail pass.
- In the off ski season, pets are welcome on our grounds and on our hiking trails. They must be leashed and under control at all times.
Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. Generally, service animals can only be dogs (or, under very rare circumstances, miniature horses). Service Animals shall be under the control of their handlers at all times. Unless the handler is unable to do so, or the use of such device interferes with the safe, effective function of the animal’s duties, Service Animals shall be on harness, leash, bridle or other type of tether at all times, in public areas. Where this is not possible due to one of the aforementioned conditions the Service Animal shall be under the handler’s control through other means (e.g. voice commands, hand signals).
Any disabled guest who is assisted by a Service Animal shall have access to all public areas of the resort. In the interests of safety, Service Animals shall not be permitted on ski lifts, as there is no means to evacuate them safely should the lift stop. The resort may, at its discretion, offer alternative transportation should it be absolutely required. Resort personnel may ask for the removal of a Service Animal from public areas if the handler is unable to maintain control of the animal, if the animal’s behavior is deemed dangerous, or if the animal is not properly housebroken. Reasonable effort will be taken by the resort to facilitate the disabled guest’s participation in resort activities, in the instance a Service Animal is removed for cause.
A guest with a disability who uses a Service Animal shall be provided the same opportunity to reserve any available room at the hotel as other guests without disabilities. Hotel guests are not allowed to leave their service animals in their hotel room when they leave the hotel. The dog must be under the handler’s control at all times.
PACKAGE DELIVERY CHARGE
There's is a $10 fee for packages delivered to Jay Peak. Please include the following information when addressing packages to the the resort:
- Reservation Number
- Use address 830 Jay Peak Rd, Jay, VT 05859
Packages can be collected at the Hotel Jay front desk. You will need to present ID to claim any packages.
CANCELLATION POLICY FOR ALL DAY ACCESS PRODUCTS AND SERVICES
- Movie Tickets: Non-refundable.
- Climbing Products: Fully refundable up to 7 days prior to scheduled date of service.
- Ski & Snowboard Equipment Rentals: Fully refundable up to 7 days prior to scheduled date of service.
- Events: Fully refundable up to 7 days prior to scheduled date of service.
- Music events: Non-refundable
- Lift Tickets: Non-refundable but if you'd like to change the date of your lift ticket, we can accommodate 1 change request, with 72hrs notice. Lift tickets must be used in the season for which they were originally purchased.
- Ski & Ride School: Fully refundable up to 7 days prior to scheduled date of service.
- Season Passes: Non-refundable
- Pump House Day Tickets: Non-refundable but if you'd like to change the date of your day pass, we can accommodate 1 change request, with 72hrs notice. Waterpark Day Passes must be used in the calendar year for which they were originally purchased.
- Pump House Season Passes: Non-refundable
For more information:
NON-PERSONALLY IDENTIFIABLE INFORMATION
In general, you can visit the Service and view its content while remaining anonymous by not providing any personal information. In some cases, when you visit the Service, Jay Peak Resort may, through the use of "cookies" (which are described in greater detail below), automatically collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet browser you are using, the type of computer operating system you are using, the domain name of your Internet service provider, your IP Address, the pages you visit on our web site, and/or the web site from which you linked to the Service or advertisement.
PERSONALLY IDENTIFIABLE INFORMATION
When you do provide us with personally identifiable information, we will take appropriate steps to protect the information you share with us. In this regard, our policy is that we do not give, sell or otherwise transfer your personally identifiable information to anyone outside the Jay Peak Resort organization or selected Jay Peak Resort partners unless we first disclose to you at the time of collection that your personal information may be provided to third parties. However, there are certain limited instances where we may disclose or transfer personally identifiable information. For example, we may provide such information to appropriate authorities if we believe in good faith that the law requires it or to protect the legal rights or property of Jay Peak Resort. Additionally, as we continue to develop our business, we may buy or sell business assets. In such transactions, customer information is generally one of the transferred business assets. We may also share certain information with affiliates and third party vendors so as to better service you, for example, in connection with order fulfillment and the operation of marketing promotions. However, we are not in the business of selling customer information to others, and aside from certain exceptional circumstances, we will take appropriate measures to ensure the protection of the information you provide to us.
When you view the Service or any advertisement on the Service, we may store some information on your computer. This information will be in the form of a "cookie" or similar file. "Cookies" are alphanumeric identifiers that are transferred to your computer's hard drive through your Internet browser. Cookies enable our system to recognize your browser and to tailor the Service or advertisement to better match your interests and preferences. They also make shopping and purchasing merchandise more convenient for you (for example, by allowing us to store items in your "shopping cart" between visits). With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions. If you choose not to accept cookies, you should be aware that you may not be able to experience the full functionality of the Service.
SPECIAL NOTE TO PARENTS
We do not knowingly collect, use or retain any personal information from visitors to the Service who are under the age of 13 for any purpose whatsoever (including internal or external marketing purposes). In addition, we will delete any records of such personal information that come to our attention. If it comes to your attention that your child under 13 has provided any personal information to the Service, we invite you to notify us so that we may delete the information from our records and discontinue any related features or services.
While Jay Peak Resort's policy prohibits children under 13 from registering with the Service, parents should supervise their children's online activities and consider using parental control tools available from online services and software manufacturers that help provide a kid-friendly online environment. These tools can also prevent children from disclosing online their name, address and other personal information without parental permission. For additional information about parental control tools, please consult the "Consumer Assistance" page of the Direct Marketing Association home page (http://www.the-dma.org).
Out of safety concerns for guests, employees, and resort property, as well as concerns for individual privacy, Jay Peak Inc. prohibits the operation or use of unmanned aerial systems, or drones, by the general public – including recreational users and hobbyists – without the prior written authorization from Jay Peak Inc. This prohibition includes drones used for filming or videotaping, as well as any drone use by media or journalists operating above or within Jay Peak Resort’s boundaries. This prohibition on drone operations or use extends to any drones launched or operated from Jay Peak Inc. property, as well as drones launched from private property outside of the Resort boundaries. Please contact Tom Howell at firstname.lastname@example.org if you have any questions or if you seek prior authorization to operate any aerial drones.
Any authorized operation of aerial drones may be governed by Federal Aviation Administration (FAA) rules and regulations, local law enforcement, and/or U.S. Forest Service rules, as well as those policies separately established by Jay Peak Inc., which may include certification, training, insurance coverage, indemnification requirements, and waivers or releases of liability. Any violation of this policy may involve suspension of your skiing or snowboarding privileges, or the revocation of your season pass, as well as confiscation of any drone equipment, and may subject violators to any damages, including, but not limited to, damages for violations of privacy and/or physical or personal injuries or property damage, as well as regulatory fines and legal fees.