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FREQUENTLY ASKED QUESTIONS

Current operations, cancellations, refunds and summer plans.

Understandably we're getting a lot of questions about cancellations & refunds, upcoming events, summer operations. etc. Here are answers to some of the most frequently asked questions we’re seeing right now (As of Thursday March 19th) and please understand that, given the fluid nature of everything that’s happening at the moment, we’ll update this page as more information becomes available and more questions need answering.

Uphill Travel Policy

We are in the business of creating experiences, and like nothing better to be out recreating with all of our friends.  Fresh air and exercise are essential components to remaining healthy during this time of healing and self-isolation, but we encourage everyone to do so in a conservative manner. Our healthcare systems will be under pressure this spring, and this is not the time to be taking risks. Due to these reasons, and in response to the Stay-at-Home order from the governor, Jay Peak has closed all access to ski trails and uphill travel is prohibited until further notice.

2019+20 Season Passes

We understand that you're disappointed that the season came to an unexpected early close. Given the circumstances, we can all agree it was unavoidable. In an attempt to recognize that you missed roughly 4 weeks of late season access we want to provide some value in the form of opportunities to visit us.

Adult, Family Adult, Couple, U29, Senior (60-69, 70-79, 80+)

These pass categories will be loaded with:

  • A Golf round, including cart (up to $105 value).
  • A day pass to the Pump House Indoor Waterpark ($41 value). 
  • Two tickets to the Clips & Reels Movie Theatre ($10 value). 
  • A transferable lift ticket for the 2020+21 Ski/Ride Season (up to $89 value).

College/University Student, Junior, Family Junior, Midweek, and Beginner Zone

These passes will be loaded with:

  • A day pass to the Pump House Indoor Waterpark (up to $41 value)
  • Two tickets to the Clips & Reels Movie Theatre (up to $10 value). 
  • A transferable lift ticket for the 2020+21 Ski/Ride Season (up to $89 value).

Details & Redemption

  • These make goods apply to both Jay Only and Combo passes purchased at Jay Peak.
  • Golf rounds will be valid any day except Saturdays through the 2020 Golf Season. Based on availability.
  • Waterpark access and Movie Tickets can be redeemed any day, non-holiday through April 30th, 2021. Based on availability. Confirm facility schedules at jaypeakresort.com/hours.
  • Lift tickets will be valid any day, non-holiday, through April 30th, 2021.
  • Lift tickets issued will line up with your existing season pass category - ie. Adult Season Passes will include an Adult 1-day lift ticket, Junior Season Passes will include a Junior 1-day lift ticket.
  • Holiday weeks include Christmas and President's weeks.
  • The activities will be loaded to your 2019+20 Season Pass. You will need to have it with you to redeem at the relevant locations. 
  • Access will be based on availability.
  • Except for the lift tickets, which can be shared, these activities are not transferable to other people.

2020+21 Season Passes

2020+21 Season Passes are currently on sale.

With everything that's happening right now, and the likelihood that you're preoccupied with, frankly, more important things than season passes, we've made some changes to our processes which will, hopefully, make it easier for you to join us again this winter. We've extended deadlines, are offering minimum deposits for discounted rates, and have added a no-questions-asked refund policy. 

Get all the details HERE. This page also includes details on FREE lift tickets when you purchase by the earliest deadline and our new reciprocal agreement with Saddleback, 

 

Complimentary Activities and Lodging

Some of you have complimentary vouchers for lift tickets and waterpark access and certificates for lodging stays that were set to expire at the end of the 2019+20 Ski/Ride Season. Expiration dates for these will be extended, across the board, to December 24th, 2020.

Note: This does not include lift tickets purchased through third party sites or organizations. We are working directly with these partners to determine the best solution for these products.

The Threequency Pass

Any unused tickets will be extended through December 24th, 2020. All other redemption details apply, the expiry date has just been extended to allow you more time to use your day passes.

Pre-Purchased Activities

Any activities purchased by phone or online with Jay Peak for the period between March 14th through May 1st, 2020 will automatically be cancelled and refunded. This includes lift tickets, waterpark access, ski & ride school day lessons/clinics, equipment rentals, climbing, and music events. This process is already well underway and we expect to have completed reimbursements by 3/20/20. You will receive a confirmation email when your refund has been processed.

Note: This does not include lift tickets purchased through third party sites or organizations. We are working directly with these partners to determine the best solution for these products.

Vermont Ski Areas Association Products

For inquiries regarding Ski Vermont products, please visit skivermont.com and the corresponding page on their website for updated information about this 2019+20 products. Here are some quick links to make accessing the pages faster:

Take 3 Beginner Package
Fifth Grade Passport
Ski Vermont 4 Pass
VIP Corporate Passes: please connect with the company from whom you obtained your pass or directly with VSAA.

Vacations and Lodging Stays

As with activities, we are reaching out to all guests with lodging stays between March 14th and May 1st, 2020 to offer a full refund or to move your vacation package to next winter (locking in your stay at this year's rates). Our Reservations Team has been very proactive on this process and most, if not all, adjustments have been processed as of 3/17/20.

MULTI WEEK LESSONS

We will be in touch prior to the start of the 20+21 season to arrange the make goods as listed here below.

8-Week Programs

This includes both the regular 8-week program and the 8-week Freeski/Freeride/Race Team. These guests will be  extended a day pass to the Pump House Indoor Waterpark valid any day January 1st - April 30th, 2021 (based on availability).

16-Week & 32-Week Freeski/Freeride/Race and Chickadee Programs

These guests will receive a credit (which will vary by program) valid toward your 2020+21 multi week program registration and two day passes to the Pump House Indoor Waterpark valid any day January 1st - April 30th, 2021 (based on availability).

Seasonal Equipment Rentals

Please hold on to your seasonal rental equipment for now. We will reach out in early May to coordinate returns.

Seasonal Lockers

All facilities are now locked. If you need to access your seasonal locker, please contact Security to set up a time to meet. You can reach the Security team 8a - 5p daily on (802) 323-6523. 

HOUSEKEEPING

We're using this down time to advance our deep cleaning schedule across all lodging units, the Pump House Indoor Waterpark, the Ice Haus Indoor Skating Arena, and the Clips & Reels Recreational Center. This is maintenance we do annually but are doing earlier and more extensively using guidelines provided by the CDC relative to cleaning and disinfecting surfaces using EPA approved products that are expected to be effective against COVID-19 based on available data.

These spaces will be deep cleaned and disinfected in preparation for our re-opening for summer operations on May 1st, 2020 (more details on that, below).

2020 Summer Operations

We had initially hoped for a May 1st re-opening for summer operations but with the latest shelter-at-home order extending to April 30th, that is no longer a reasonable target. We are now working to a June 5th re-open date for Golf, Waterpark, and other summer activities. One thing that has not yet changed is our Summer Music schedule. Since all our event dates fall into July or later, there have been no adjustments thus far. 

All summer plans will continue to be informed by details coming from the CDC and the Vermont Department of Health but we're optimistic and looking forward to resuming summer operations as usual.

Lost & Found

We are not currently processing lost and found reports. Once we are able to bring people back to work, we'll let folks know when those services are available again. This includes processing any new reports that have been filed or any confirmed located and claimed items held here at the resort. Please bear with us for the time being, and we apologize for the inconvenience.

QUESTIONS?

If you still have questions that aren't covered here, please contact us:

(800) 451-4449 | info@jaypeakresort.com