Some team members not only do their job but they shape the way this place feels in the process. They show up ready, shift after shift, and consistently deliver the kind of experience that keeps guests coming back. This monthly recognition is our way of celebrating those steady standouts who lead by example, carry the culture, and bring their best every day.
Nominations come from fellow team members and managers alike, and the more specific you can be when shouting someone out, the better. Each month, we’ll announce finalists and the winner at the all-staff meeting.
One winner will be chosen each month, and both the finalists and the winner will be acknowledged at the monthly staff meeting. The winner will get a place on the Hotel Jay wall and receive a package of resort prizes including things like:
All nominees who are not selected as winner will receive a $50 Move Up card.
NOMINATE NOW | Nominations can also be submitted in person or by emailing to hr@jaypeakresort.com.
Percy is one of our call center agents. She often goes above and beyond for clients on the phone. She analyzes all the options for the guests to find the best possible solution and rates, and isn't afraid to let them know if she thinks their original request doesn't quite match what they really want.
Percy takes the time to listen to the guest and explain in great detail all of the things included in the unit and stay.
If she can't find the answer to any of their questions, she will reach out to other departments to find the answer for the guest and call them back to let them know. Percy is consistently on the top sales list for the day.
Percy takes the time needed with each customer and often keeps notes to watch for things that they want so she can call them back and let them know when it is available if they would like to adjust the stay.
She takes pride in her work and her ability to help the guests, building a wonderful reputation with them that makes them call back and ask for her specifically for their next stay.
For all of these reasons I would like to nominate Percy for the Employee of the month. .
-Nominated by Wanda Glodgett
